Let’s make it easy.
Product questions, order updates and after-purchase support, all in one place.
Reach our team
Customer service hours: 8:00 AM – 10:00 PM. Messages received outside these hours will be reviewed when customer service resumes.
For an order inquiry
Include your order number, the email used at checkout and a short description of your question. For a damaged, defective or incorrect item, attach clear photos of the item and packaging if available. Please do not send your password, full payment card number or card security code.
Before your purchase
We can help you find product details, understand the specifications shown on a listing and check the options available for your order. Delivery destinations and shipping charges are shown at checkout.
Returns and refunds
Contact us before sending a return so we can provide instructions and the correct return address. Read our Return & Refund Policy for the 30-day return process.
Business correspondence
Changsha Jiaojian Technology Co., Ltd.
Unit 591, 2nd Floor, Building 18, Changsha Future Smart Hub, No. 90, Southern Section of Dongliu Road, Changsha Economic and Technological Development Zone Area, Changsha Sub-zone, China (Hunan) Pilot Free Trade Zone
This is our company correspondence address. Please contact customer service for return instructions; do not send a return to this address without confirmation.