A little room to reconsider.
A 30-day return request window, with clear steps and clear responsibilities.
Your 30-day return window
You may request a return within 30 days of receiving your item. Contact us with your order number and the items you wish to return. This voluntary return window does not limit any additional rights you have under applicable law.
Condition for change-of-mind returns
Items must be unused, unworn and in their original condition, with tags, included accessories and original packaging. Please retain your order confirmation or other proof of purchase. These condition requirements do not prevent claims for goods that are defective, incorrect or otherwise covered by statutory rights.
Start with our support team
Email service@morvellao.com before sending the item. We will provide the return instructions and designated return address. The company address below is not automatically the return destination. Package your item securely and keep proof of shipment.
Who pays return shipping?
For a change-of-mind return, the customer pays return shipping. For a confirmed product defect or an incorrect item sent by us, we cover the necessary return shipping and provide instructions. We do not charge a restocking fee.
Damaged, defective or incorrect items
Tell us about the issue as soon as you can after discovering it. Include the order number and a description; photos of the item and packaging can help. We will review the issue and arrange an appropriate remedy, which may include replacement, repair or refund depending on the circumstances and applicable law. The 30-day change-of-mind window does not cut off statutory defect claims.
Inspection and refunds
After we receive your return, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method without undue delay. Your bank or provider determines posting time. For a change-of-mind return, the refunded amount covers the returned item price; original shipping is refunded where applicable law requires it. If a refund does not appear, contact us and your payment provider.
Exchanges and cancellations
Contact us if you would like a different item. We will advise whether an exchange is available or a return and new purchase is needed. To cancel an order, contact us promptly; cancellation depends on whether fulfillment can still be stopped.
Your statutory rights
Nothing in this policy limits mandatory consumer rights, including applicable withdrawal rights and remedies for faulty goods. Where local law gives you a more favorable entitlement, that entitlement applies.